Got Questions?via ferrata cornwall FAQs
How to find us/Where do we meet?
We are based at Goodygrane Activity Centre TR10 9BX. Please follow the signs to Via Ferrata Cornwall (and BF Adventure), park where directed and then follow the directions for Via Ferrata Cornwall reception.
When are you open?
Main season: (Easter – October half term)
9AM to 5PM (7 days a week)
Off Peak Season – Weekends only
OPEN TO THE PUBLIC FROM JULY 26th
Via Ferrata – We’re open daily to advance bookings although we may have availability on the day if you call in for a coffee and cake and get tempted to have a go.
Routes usually open at 9:30AM with start times throughout the day and early and late start times are usually quieter.
Café, Nature Trails & Wildplay areas are open daily 9AM to 4:30PM.
Do I need to book in advance?
We recommend booking to secure your space, particularly as we are allowing fewer people onto the routes due to Covid-19. However, if you are keen to see the route before you book, you are welcome to come to our Café. Here you can enjoy a slice of cake, see the courses and watch others in action. We may have spaces available that day or you could book for another date.
Do I need previous climbing experience and to be physically fit?
No, this is a brilliant way for people of different abilities to come together and share a unique experience. Whilst you don’t need to be a superhero, moderate fitness is required to tackle the Adventure Zone. Also, the Full Classic Experience will test your stamina.
Unfortunately, due to the nature of this activity we can’t make it fully accessible to all. Therefore, please see medical restrictions and height/weight limits. The BF Adventure charity can offer a full range of inclusive and adventurous activities on site.
Is there an age, height and weight limit?
Adventure Zone: adventuresome 8+. Full Classic: 10+ (depending on confidence & competence in the Adventure Zone, you may progress to Full Classic on the day. Children progressing to the Full Classic Route must be accompanied by an adult who has also completed the Adventure Zone). There is no Maximum age (See medical conditions).
Height – min 1.2M, max height 2.1M.
Reach (flat footed) – 1.5 M
Weight – Max weight 110KG (18 stone)
What are the medical restrictions?
Participants should only book themselves or other people onto the Via Ferrata if they are happy that they are physically fit and medically abled to undertake the activities. The Via Ferrata will:
- Be physical – the course will involve climbing up and sideways and moving along wire bridges for continued time periods. People should only undertake the Via Ferrata if they are physically able to do so.
- Be at height – at times participants will be up to 25 meters above the floor using metal bars and at times, natural rock features as a means of movement. People should only book onto the Via Ferrata if this is within their capability.
The following medical conditions may restrict your ability to take part in Via Ferrata. Therefore, please follow the guidance below:
If you suffer from:
- Severe asthma, frequent/severe epilepsy, a back injury or heart condition, you will only be able to take part pending a discussion with our Booking Team. We require you to specify full details on the medical form when you book, as well as consulting both a doctor and the VFC Booking Team.
- Mild/infrequent epilepsy, you will be able to take part, however we require you to specify full details on medical form when you book, as well as consulting a doctor.
- Asthma (mild-moderate), you will be able to take part, however we require you to specify full details on medical form when you book.
Any other condition
If you are unsure, please list full details on our medical form and consult the booking team. We may require you to consult a doctor.
Can Children participate alone?
No – under 18’s will need an adult to accompany them on the course at the following minimum ratio:
8 to 13 years – 1 adult to 2 young people.
13 to 18 years – 1 adult to 7 young people.
Please note: children completing the Adventure Zone must have an adult present, although there is no need for that adult to purchase a ticket and complete the course with them.
Children completing the Full Classic Route will need a full paying adult to complete the route alongside them.
Children who show competence and confidence in the Adventure Zone may upgrade to the Full Classic Route on the day – however they will need an adult to complete this with them, who has also completed the Adventure Zone.
How long does each route take?
Adventure Zone – Duration approximately 1 to 1.5 hrs
Full Classic Experience – Duration 2.5 to 3 hrs. If time allows, you might be able to enjoy multiple zip wire rides.
How difficult are the routes?
The Adventure Zone is ideal for adventurous kids aged 8+ and those who are new to climbing. You don’t need to be a full adrenaline junkie, but the High Wire Bridge will test your head for heights!
The Full Classic Experience is for kids aged 10+ and includes a high section for a full-on experience! The routes take 2.5-3 hours, so you will need to be physically fit and able. If you have medical conditions or are unsure of your suitability then please get in touch.
Can I upgrade from the Adventure Zone to the Full Classic on the day?
Yes, after completing the Adventure Zone you can add the Full Classic route on the day at an extra £20pp.
Please note that if your child is upgrading to the Full Classic Route (this will depend on competence shown in the Adventure Zone and is suitable for those aged 10+, with occasional exceptions), then an adult must accompany them on the course and must have also completed the Adventure Zone.
What do I need to bring and wear?
Prepare for all weather as the course will operate in all conditions (except in high winds and lightening)! Therefore bring sun cream and waterproofs.
Long hair should be tied back and all jewellery and scarves must be removed. In addition, skirts are not suitable.
Gloves: wearing gloves is mandatory during all Via Ferrata activities. Gloves will reduce the potential of scratches and small cuts to your hands. You are welcome to bring your own gloves – see below, or purchase some from us during the booking process or on arrival at reception.
Footwear: it is essential to wear sturdy outdoor footwear such as trainers or walking boots. Open toed shoes, flip flops, sandals or similar foot wear cannot be permitted.
Via Ferrata Cornwall reserves the right to refuse access to the activity should appropriate clothing not be worn. As you are participating in a physical activity, we cannot accept any liability for any damage to any items of clothing, footwear etc.
What happens in bad weather?
We will only usually cancel our activities in the case of strong winds or electrical storms.
Via Ferrata Cornwall reserves the right to make operational changes at any time which are considered necessary for safety or operational matters.
Please see our Terms and Conditions for full information on our postponement policy.
If we need to change your booking due to weather, we will endeavour to contact you as soon as possible via phone and text message. We will offer you a voucher to use on another date but cannot offer refunds.
What happens if part way through the course I want to stop?
There will be points where staff can intervene with support and the course will also have natural opt out points. These include just before the High Wire Bridge and within the Classic Palestine Quarry route.
(We cannot offer full or part refunds once you have started your adventure).
How safe is Via Ferrata
All participants are issued with a safety harness and helmet and you will be fully harnessed in and attached to the Via Ferrata safety cable at ALL times. Therefore you cannot fall far (1 to 2m maximum). Instructors will be on site at all times to offer support if required.
Note that all outdoor adventurous activities carry some inherent risks although we have mitigated these with control measures wherever possible.
If I am slow, nervous or just enjoying the view will I hold other people up?
We want everyone to enjoy the course at their own pace and you will not feel rushed. Therefore, we will release groups onto routes at intervals, so as to avoid the route becoming overly busy or congested. You can choose to lead your time slot group from the front or take your time and follow from the back.
Can I use a camera/action camera on the activity or my Drone?
Cameras/mobile phones due to health and safety reasons, you must be able to use both hands whilst climbing. You may use compact cameras and phones with attachment points on the course at the discretion of Instructors and at your own risk. You may use a waterproof phone pouch with a lanyard for example. This would attach the camera/phone to your harness whilst you are on the course.
Go Pros may be used if attached to one of our helmets with appropriate straps (we have limited straps or you could bring your own, which would need Instructor approval before use), or via a chest mount (we may have some available for you to use for free).
Spectators will be able to get great pictures of you on the High Wire Bridge and on the zip wire finale and the Via Ferrata Team will work with you to capture your experience and take pictures for you to download from home.
Drones – under No circumstances can drones be flown on or above our site.
Can I bring Spectators
Spectators are welcome and they can sit back and relax at the Goodygrane Café, overlooking the Adventure Zone and High Wire Bridge or explore some of our stunning 60 acre site and cheer you on as you complete the classic route and soar back over Palestine Quarry on the zip-line.
Please be aware that access is restricted to the Quarry zones and certain areas of the site and spectators will not be able to see all of your adventure.
What if I’m going to be late for my activity?
Please aim to arrive 20 minutes before the start of your activity. If you miss your time slot, we will reschedule to a later time that day if possible (availability dependant). We cannot guarantee an alternative later time slot and cannot refund or move late arrival bookings to alternative dates. Please see T&Cs.
Do you offer gift vouchers?
Yes – please contact us for information.
Do you have changing rooms?
Yes – we have changing rooms in case you go for one of our wet activities!
If I have to cancel my booking, can I get a refund?
No. This is agreed to in the terms and conditions at the time of booking.
However, we will issue you with a voucher which is valid for 12 months if you cancelled 48 hours BEFORE the date of your activity. If you cancel WITHIN 48 hours, we will not issue vouchers.
I am interested to hear more about where my money goes. Where can I read more?
All profits go to BF Adventure’s charitable work, helping local children and young people facing life’s toughest challenges – from rurality and poverty to learning and physical disabilities, behavioural challenges and mental ill health. You can read more about our achievements.