We recommend booking to secure your space. However, if you are keen to see the Via Ferrata and Zip Wire Safari before you book, you are welcome to come to the Café. Here you can enjoy a slice of cake, see the courses and watch others in action. We may have spaces available that day or you could book for another date.

The Café is open to all, whether or not you’re trying our adventure activities! Run by The Cornish Barista, it’s big on using locally sourced ingredients and offers vegan options.

Please note: At peak times there could be longer waiting times for food. If you’re thinking of ordering BEFORE a pre-booked activity with us, please check with the Café staff and let them know the time of your session, so they can advise whether food can be delivered on time or update you as to waiting times. We also recommend reserving a table, particularly for larger groups.

In addition, if you’re joining the last adventure session of the day, the Cafe may be closed by the time you’ve finished your activity.

For any Cafe-related questions, please contact The Cornish Barista, either via Facebook or email.

These will depend on the activity.

For Via Ferrata:

Participants should only book themselves or other people onto the Via Ferrata if they are happy that they are physically fit and medically abled to undertake the activities. The Via Ferrata will:

1. Be physical – the course will involve climbing up and sideways and moving along wire bridges for continued time periods. People should only undertake the Via Ferrata if they are physically able to do so.
2. Be at height – at times participants will be up to 25 meters above the floor using metal bars and at times, natural rock features as a means of movement. People should only book onto the Via Ferrata if this is within their capability.

The following medical conditions may restrict your ability to take part in Via Ferrata. Therefore, please follow the guidance below:

If you suffer from:

• Severe asthma, frequent/severe epilepsy, a back injury or heart condition, you will only be able to take part pending a discussion with our Booking Team. We require you to specify full details on the medical form when you book, as well as consulting both a doctor and the VFC Booking Team.
• Mild/infrequent epilepsy, you will be able to take part, however we require you to specify full details on medical form when you book, as well as consulting a doctor.
• Asthma (mild-moderate), you will be able to take part, however we require you to specify full details on medical form when you book.

Any other condition

If you are unsure, please list full details on our medical form and consult the booking team. We may require you to consult a doctor.

For Zip Wire Safari: 

Participants should only book themselves or other people onto the Zip Wire Safari if they are happy that they are physically fit and medically abled to undertake the activities. The Zip Wire Safari will involve climbing poles up to 2 meters high, zipping at heights of 20 meters, landing on gravel / wooden landing ramps with a moderate walking pace and walking on very uneven paths with natural (rocks and roots) and purpose made (wire stays) trip hazards. 

The following medical conditions may restrict your ability to take part in the Zip Wire Safari. Therefore, please follow the guidance below:

If you suffer from:
• Severe asthma, frequent/severe epilepsy, a back injury or heart condition, you will only be able to take part pending a discussion with our Booking Team. We require you to specify full details on the medical form when you book, as well as consulting both a doctor and the VFC Booking Team.
• Mild/infrequent epilepsy, you will be able to take part, however we require you to specify full details on medical form when you book, as well as consulting a doctor.
• Asthma (mild-moderate), you will be able to take part, however we require you to specify full details on medical form when you book.

Any other condition:
If you are unsure, please list full details on our medical form and consult the booking team. We may require you to consult a doctor.

For Coasteering, watersports and climbing:

These are energetic activities and you are required to let us know, at the booking stage, if you have any medical conditions relating to your heart, back, head and breathing.

If you are unsure, please list full details on our medical form and consult the bookings team. We may require you to consult a doctor.

We offer three Zip Wire adventures:

The Zip Wire Safari: Multiple zip wire rides, starting with ‘training’ zips and progressing to multiple flights across our gorgeous adventure quarry!

The Via Ferrata Zip Wire: Included within the Full Classic Via Ferrata experience – the ultimate adventure traversing across quarry cliff faces, crossing high wire bridges and finishing with our highest and longest zip-line!

The Accessible Zip Wire: Perfect for youngsters, this zip wire is available to children aged 6-13 booked onto our Adventure Holiday Club. It’s also available to school groups and children and young people in need who access the programmes of BF Adventure, our parent charity.

For full details of the different options, check out our blog post on our zip wire adventures!

We will endeavour to facilitate access to our activities and if you have a disability and/or have additional support needs, please email us to discuss your needs. Our launching charity BF Adventure provides support for disabled children and young people and offers a range of inclusive activities to meet their needs – do get in touch with them if you’re interested! See our full accessibility statement. 

We offer 10% off our Via Ferrata activity for Locals and Blue Light Card Holders. See full details here.

We also offer 10% off our activities to group bookings where your group size is 8 or more (if this is the case for you, please email hello@viaferratacornwall.co.uk to receive your discount). 

Finally, a discount is available to campers (they will be sent details of this upon booking their camping). 

It’s worth following us on Facebook or Instagram to hear about other discounts which we run occasionally, or signing up to our newsletter to receive exclusive special offers. 

Even though you may be eligible for multiple discounts (e.g. you’re both a local and a Blue Light Card holder) we’re unfortunately unable to combine the discounts for you – instead you will need to pick just one of the discount codes. See full details here. This is because we’re a Community Interest Company with 100% of our profits going to our launching charity BF Adventure to support their critical work with Cornwall’s most vulnerable children. 

It’s worth following us on Facebook or Instagram to hear about other discounts which we run occasionally, or signing up to our newsletter to receive exclusive special offers.

All our staff receive full training and are assessed as competent through observations and exams, and where appropriate these are carried out externally by industry experts. Staff are also regularly observed and practice key skills such as rescues frequently to keep themselves current. All staff carry first aid certificates and are DBS checked.

We rarely cancel our activities, only in the case of strong Easterly winds or electrical storms.

Via Ferrata Cornwall reserves the right to make operational changes at any time which are considered necessary for safety or operational matters.

Please see our Terms and Conditions for full information on our postponement policy.

If we need to change your booking due to weather, we will endeavour to contact you as soon as possible via phone and text message. We will offer you a voucher to use on another date but cannot offer refunds.

Cameras/mobile phones due to health and safety reasons, you must be able to use both hands whilst doing the activities. You may use compact cameras and phones with attachment points at the discretion of Instructors and at your own risk. You may use a waterproof phone pouch with a lanyard for example, which would attach the camera/phone to your harness whilst you are on the Via Ferrata.

Go Pros may be used if attached to one of our helmets with appropriate straps or a chest mount. We have a limited number of chest/helmet mounts so recommend that you bring your own to avoid disappointment. This would need Instructor approval before use. 

Please note that bringing phones and cameras out on activities will mean that there’s a risk that they get damaged or lost and we cannot be held liable should this happen.  

Spectators will be able to get great pictures of you on the High Wire Bridge and on the zip wire finale if you choose to do the Via Ferrata activity. 

Drones – under No circumstances can drones be flown on or above our site.

Yes! We don’t encourage dogs being left in cars but they are welcome on our nature trails, viewing areas and in the Café. Please note that dogs should be on leads and cannot roam freely due to dangers of quarry edges. 

Please aim to arrive 20 minutes before the start of your activity. If you miss your time slot, we will reschedule to a later time that day if possible (availability dependant). We cannot guarantee an alternative later time slot and cannot refund or move late arrival bookings to alternative dates. Please see T&Cs.

Yes – You can purchase gift vouchers here. Please contact us if you have any questions.

Yes – we have changing rooms in case you go for one of our wet activities!

No. This is agreed to in the terms and conditions at the time of booking.

However, we will issue you with a voucher which is valid for 12 months if you cancelled 48 hours BEFORE the date of your activity. If you cancel WITHIN 48 hours, we will not issue vouchers.

All profits go to BF Adventure’s charitable work, helping local children and young people facing life’s toughest challenges – from rurality and poverty to learning and physical disabilities, behavioural challenges and mental ill health. You can read more about our achievements.

We are commited to reducing our environmental impacts, protecting our wildlife and supporting our local community. Read more in our sustainability policy.